Willem Smith exceeded my expectations with superb products and customer service. We are very pleased --really I couldn't be happier with our sets of San Telmo and Etesian dining chairs. They are the most comfortable chairs ever. I have less back pain now as a result of using them. They are made very well--built to last --and the beige fabric we chose is excellent quality.
John at Willem Smith provided excellent customer service. We'd sat in the chairs at an architectural show in NYC and remembered how incredibly comfortable they are, with excellent support. We had a lot of questions prior to purchase, and John answered them all. He arranged delivery to NYC, which was very prompt and efficient. We especially appreciated there was no "hard sell," I suppose because The quality products speak for themselves. We were very well treated at Willem Smith, so highly recommend them.
John Smith of Willem Smith knows what goes into making a comfortable, stylish, high quality piece of furniture. The Willem Smith product line is exceptional. We have purchased four pieces from him over the years - two leather chairs, an ottoman and a sofa. We are not impulse buyers and we want our furniture to last and last. John can explain the technical aspects of a piece of furniture and he has a great eye for design too.
He works directly with the furniture makers to build a product to his specifications that is comfortable, sturdy and classically fashionable. All the pieces we have purchased from him are 8-way hand-tied, 100% hardwood frame and are made in North Carolina. He was very patient with my husband and I during our decision making process, providing excellent customer service. As I said, we are very discerning customers. There was no pressure from him- just excellent furniture at a reasonable price. All in all, Willem Smith is an incredible value.
We have purchased furniture from Willem Smith several times over the years, starting back in 2006 with a leather chair and ottoman. At that time, the company was located in the Design Center in downtown Washington, DC. They have now relocated to Merrifield, VA, a much more customer friendly location in terms of space, access and parking.
Last year we wanted to purchase another leather chair to match the first chair we bought from them and we also needed a small sofa. Although the leather from the original chair had been discontinued, John was able to locate a piece large enough from his manufacturer to make the second chair. He could have said it was discontinued and that would have been the end of it. But, he got on the phone and tracked down a remnant of the original leather. We were so happy and now have two matching chairs. The ordering process went smoothly.
John Smith and JR were very helpful and a pleasure to deal with. With John, you get the feeling that it's designing a great piece of furniture and not the sale that is meaningful to him. We've had the second chair and sofa for a year now and they are very comfortable and wearing beautifully. We will return to Willem Smith with any future furniture needs we have and will confidently recommend the company to our friends and family as well.
Thank you so much for all of your help. The extra samples sealed the deal and I couldn't thank you enough!
We want you to know that the recliner is so comfortable that we are fighting over it.
We appreciate your explanation of the items to us. I now understand better the construction of the kidney pillow and back pillow. We couldn't be more pleased with it. You guys are the best. I will sing your praises to all my clients.
I just wanted you to know how much we love the tables! They are perfect for our home! They were worth the wait!
I got the chair into the living room and spent the rest of the weekend lounging in it! I love it! the space is (as always) slightly smaller than what I had in mind, so I'll be back to you guys shortly with a final order for another chair and perhaps a coffee table. Thank you so much for following up! I'm more than thrilled with the chair!
Thank for coming out to my house today! Above and beyond! Great customer service.
We are very much enjoying our Willem Smith furniture and would like to add one blackish (or is it a dark coffee-colored?) Rio Bravo chair to our collection….We’re so glad we found you and your furniture!
We looked for comfortable chairs for the “living room” section of our kitchen for years and couldn’t find any chairs that were long enough in the seat for our legs, good looking, and comfortable. We gave up until we found the Francisco Metro swivel chair at Willem Smith Furnitureworks. Not only is it beautiful but it also has been carefully designed to combine that beauty with the science and engineering of sitting so that the chair is most importantly comfortable. It’s a great chair to sit in after a long day at the office or for a few hours watching the World Cup.
John Smith and John Behrens are so knowledgeable and easy to work with that it is a pleasure to deal with them. They design their furniture and oversee the manufacturing process. We were so happy with the chairs that we ordered a new couch. They let us participate in designing it so there are three cushions instead of two and it is so much more comfortable and better looking than our previous couch.
Willem Smith Furnitureworks is a special enterprise – so much better than the impersonal furniture stores around today.
Chair is very high quality and will be prized and well used for a long long time. I have been using it now for 2 months and find it great on my back and extra leather lumbar cushion is perfect. It felt good to deal with a US company that still builds quality furniture.
Had a hiccup with the delivery company (3rd party)--they were supposed to call first, but came when I was not home from a city 2 hours away. Willem Smith got after them right away and the 3rd party did a good job placing the chair exactly where I wanted it--in front of my favorite football-watchin TV.
North Fort Myers, FL
Willem Smith had exactly what I wanted: beautifully, well made chairs that are comfortable. At the store I was allowed to look around, encouraged to try out each style, informed about the construction differences and provided leather samples to take home to test the subtle colors. The store's focus on quality is evident in the product expertise of its sales team as well as the construction and style of its furniture. This is a place that proves that buying furniture does not have to be a chore. It should be fun and it was.
We love the chair. We've made friends try it out when they come to visit. There's always the same response: Ahhhhh!
We picked out wood and finish from a comprehensive sample supply. We ordered the chairs, including one we tried and one that the manager said would suit our needs for an arm chair.
Amazing wood match and extremely comfortable and beautiful chairs. Really well made. Prompt, friendly delivery and the confidence instilled by the manager that they would stand behind customer satisfaction. We were more than satisfied. Priceless service and product at a very reasonable price.
Fine, extremely well-made and comfortable furniture. Great designs and customization options.
Would highly recommend. Great customer service, knowledge and follow-through.
Yes, I got the sofa into place without issue. It looks phenomenal. The high level of craftsmanship that went into making it is obvious at a simple glance and then truly amazing as one examines the details more closely. It seems a pity to put it up against the wall and hide the work that went into the back.
The sofa sits well thus far. I will give it a more extensive test of the weekend.
The bed was fabulous and my client is delighted. Many thanks!
The invitation to sit in the most comfortable chair there was very much needed! I had been walking for hours and sitting in such a comfortable chair was wonderful! You weren't a pushy sales person with some kind of gimmick. Then I noticed later, you are the president. The products spoke for themselves. I loved your chairs and sofas. The comfort was incredible! I love the fact that comfort does not have to mean a giant marshmallow look!
A note to thank you for all of your time and consideration during my visit to the store today. This was my first visit to Willem Smith. I am excited to have a new source with such exceptionally designed, quality furnishings. Your attention to design, detail and comfort are most impressive.
The purchases of the San Luis wingback chair, as well as the City Studio lamp both perfect to finalize design elements within our home, thank you.
Dear John and JB,
It is always a pleasure to talk to both of you and to receive such great service! They will be so pleased to receive the sofas on time & early! Thank you again for such great products for my clients. I never have to worry about quality as it is always perfect! Best wishes on your new location and business endeavors!